Welcome back to our series on GMRgold.com - A short series of videos that will explain everything you need to know about us as a company and our culture. Make sure you catch all the videos in this series to get a full understanding of who we are.
This is the third video in this particular series. We have more series on other important precious metals topics on our website, as well on our video channels.
Can I talk with the President of GMRgold if desired?
Most of the industry dealers operate from a call center. You will typically be assigned a fully commissioned sales person. Their primary motivation is maximizing their commission percentage. If you face problems they might escalate you to a mid-level call center manager. At the end of the day you are unable to talk to the President or the executive team.
At GMRgold.com we commit to you speaking to our President within 24 hours if desired. We do not operate from a call center, nor do we retain fully commissioned salespeople, and every one has a personal position in physical precious metals.
How do you handle and communicate the order and delivery process?
Always ask the dealer what you can expect when it comes to your order being explained, confirmed and delivered. Also question them as to what delivery methods they use, the cost of delivery and how they handle missing and/or damaged shipments.
GMRgold has a policy in place which dictates that we communicate every step of the order and delivery process - in addition to advising you as to what the best value metals are to buy for your personal financial situation.
What products does GMRgold specialize in?
You need to know if a dealer has a focus on specific types of metals. Rest assured that you will be strongly influenced and guided to purchase the type of metals on which they focus.
Also, be forewarned that there are many strong arm tactics and "bait and switch" approaches used to move you from buying bullion to purchasing high margin numismatic coins.