Because we value your business, GMRgold guarantees customer satisfaction. We are happy to make refunds, exchanges or returns on all sales that meet our criteria. To take advantage of this guarantee, you must notify GMRgold’s Customer Service department by phone at 1 (877) 795-9585 within 14 days from the date you received your package. In addition, you must keep all items in their original packaging. You are responsible for any shipping charges to return your items to us, and they must be securely packaged and clearly addressed. We do not refund shipping and handling charges on your original order. GMRgold reserves the right to refuse any returns that do not adhere to these requirements.

Your satisfaction is important to us. If you are disappointed with your order, we encourage you to call us so we may have a chance to help you resolve any issues you have with your order. We are committed to giving you the best products and service possible. If you request an exchange, we reserve the right to select an acceptable replacement or refund your money if none is available.

If you return bullion products, GMRgold may require you to pay for any market loss that occurs between the time you received the package and the time we received it in return. If there is a market gain on your item, GMRgold retains the amount of the gain.

We do our best to supply you with accurate product information and pricing on our product pages. Yet, despite our diligence, typographical and pricing errors can happen. If you rely on product page pricing or information that is in error, GMRgold reserves the right to refuse cancel orders placed while the error was on the website. We will contact you about any incorrect pricing for directions or notify you that we have cancelled your order.

We may post additional return policy terms concerning returns, refunds, exchanges and cancellations on the product pages on our website.

  • What is GMRgold’s return policy?

Yes. You must notify our Customer Service department by phone during our normal working hours on business days Monday-Friday. When you call, we will issue you a Return Authorization Number. Once we receive your return package, we will calculate any market loss, which we may charge to your credit card. We do not charge the $35 cancellation fee on any return packages. If you prefer, you may pay the market loss yourself using a credit card immediately, or we will send you an invoice. You must pay any market loss within 30 days. You will not be allowed to order any items from GMRgold in the future until the market loss amount is paid in full. Market gains remain the property of GMRgold.

  • Do I Need a Return Authorization Number?

You are making an investment when you purchase precious metals, so there is always some degree of risk. The value of PM products can change dramatically given certain economic conditions such as bullion’s current market price and the perceived rarity of an item. Prices can go up, benefitting you, but they can also go down, and that is where the risk lies. It is important to learn as much as possible before you invest and keep enough cash in reserve before buying bullions or coins.

  • Are there any risks involved?

We are not required to report sales transaction details to the IRS or any other tax agency unless your situation is covered under the IRS Form 8300 requirement.

  • Does GMRgold report Precious Metals purchases to the IRS?

The troy ounce is a unit of weight, most often used in the US to measure the weight of Precious Metals, and particularly, of Gold. The ounce most Americans are familiar with is the avoirdupois ounce, which is different from the troy ounce. The troy ounce is equal to 31.1035 grams.

  • What is a troy ounce?

A troy pound is a weight unit that equals 12 troy ounces.

  • What is a troy pound?