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Customer Service

GMRgold takes your business seriously, and we realize that without our customers our business ceases to exist. We pledge to do everything we can to ensue your precious metal buying or selling experience is easy and stress free. Accordingly we abide by the following customer service policies.

At a Glance

  • Customer Service is our Number One priority.

  • Call us any time, day or night.

  • Your portfolio success is our success..

The Specifics

Ordering + Payment

When you make a purchase your purchase will be verified. Once your purchase is verified the price is locked in.

We accept all major forms of payment, including credit cards, money orders, and bank and wire transfers. We do not have a minimum sale amount for credit card purchases. We do offer cash discounts on some products for large purchases. Please contact us to set up a wire transfer.

Delivery and Insurance

Orders are shipped and insured via United States Postal Service, UPS, and Fed-Ex. Please note that due to the high value of our products, packages require a signature upon delivery. Packages may take between 1-10 business days to be shipped depending on the product. Upon shipment we will provide you with tracking information via email so you can monitor your package’s progress.

We reserve the right to re-ship damaged items or refund your money at our discretion.

Return Policy and Market Gain

Should you wish to return a product you will be responsible for all associated costs. This includes shipping, packaging, and insurance. Please make sure that any return is packaged securely. A $20 restocking fee may be deducted from your refund. Refunds and returns of precious metals may require a surcharge in order to reconcile your purchase price with the current market price. That amount will be charged to your account. Any market gain on cancellations will remain property of the GMRgold. 

Satisfaction Guarantee

Your satisfaction is our number one goal. If you are not satisfied with your order for any reason feel free to contact us so we can determine the best solution for all parties.

 

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