Thank you for your interest in Global Monetary Reserve. Our goal is to be your trusted precious metal investment firm. This page explains our policies regarding delivery, returns & payments.
DELIVERIES AND INSURANCE:
Order are shipped registered and insured via USPS, UPS & Federal Express. Packages may require a signature upon delivery. Please note: packages may take 1-10 business days for delivery. Shipping status updates and tracking numbers will be provided to you by email.
All packages are automatically insured against damage. Due to insurance requirements, the buyer must sign for the delivery. Unfortunately, having a neighbor or friend sign for you would invalidate the insurance coverage. For this reason, we’re unable to ship to private mail services like the UPS Store or Mailboxes Etc. If a package needs to be returned due to shipping damage, we’ll take responsibility for filing a claim. We reserve the right to reship damaged items or refund your payment solely at our discretion.
RETURN POLICY AND MARKET-GAIN POLICY:
If you need to return a product, you are responsible for paying all costs associated with safely and securely returning the item to us (shipping, packaging & insurance.) Please package the returned product carefully. For all credit card orders, a 15% restocking fee may be deducted from your refund. If an exchange is requested, we’ll try to find an acceptable replacement, unless impossible, in which case we’ll refund your order.Please note: refunds and returns of precious metals may require a surcharge to reconcile your purchase price with current market price. That amount will be charged to your account along with a $35.00 (USD) cancellation fee. Any market gain on cancellations shall remain the property of Global Monetary Reserve Group.
Your purchase price is locked in when you place your order, regardless of subsequent market fluctuations. You’ll receive a confirmation email and order ID immediately after you submit your online order. For orders under $25,000.00 (USD), payments must be dated within 24 hours and received by Global Monetary Reserve within ﬁve business days. We accept credit cards, wire transfers, checks, and money orders. Large credit-card orders may require supporting documentation to process. All orders are subject to our approval. For faster processing, we recommend a wire-transfer on orders over $25,000.00 (USD). To set up a wire transfer, please contact us.
Please mail checks or money orders to: Global Monetary Reserve 25329 Budde Road Suite 202 The Woodlands, TX 77380
We strive to exceed your expectations with every purchase and your feedback is invaluable. If you’re dissatisfied with your order for any reason, please contact us so we can find a fast and fair solution. We’ll always do our best to accommodate you and strive to be your trusted precious metal investment firm.
GMRgold accepts orders over the phone as well as on this site. Do not hesitate to call us with questions, comments, or anything else you might need assistance with. Thank you for visiting and we look forward to helping you and providing you with the most pleasant precious metals buying experience.