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Customer Service

GMRgold takes your business very seriously. We realize that without customers we do not have a business. Therefore we want to do everything we can to make sure your precious metal buying or selling experience is easy and stress free. Accordingly we abide by the following customer service policies.

At a Glance:

  • Customer Service is our #1 priority

  • Call us any time, day or night

  • We are here for you and your portfolio

  • We will listen to and answer any questions you have

The Specifics

Ordering + Payment

When you make a purchase your purchase will be verified. Once your purchase is verified the price is locked in. We accept all major forms of payment, including credit cards, money orders, and bank and wire transfers. We do not have a minimum or maximum credit card purchase, but we do offer cash discounts on some products for large purchases. Please contact us to set up a wire transfer.

Delivery and Insurance

Orders are shipped and insured via United States Postal Service, UPS, and Fed-Ex. Please note that, due to the high value of our products, packages may need to be signed for. Packages may take between 1-10 business days to be shipped depending on the product; we will provide you with tracking information via email so you can monitor your package’s progress.

All packages from GMRgold require a signature upon delivery. We reserve the right to re-ship damaged items or refund your money at our discretion.

Return Policy and Market Gain

Should you wish to return a product you will be responsible for all associated costs. This includes shipping, packaging, and insurance. Please make sure that any return is packaged securely. A $20 restocking fee may be deducted from your refund. Refunds and returns of precious metals may require a surcharge in order to reconcile your purchase price with the current market price. That amount will be charged to your account. Any market gain on cancelations will remain property of the GMRgold Group.

Satisfaction Guarantee

Your happiness is our number one goal. If you are not satisfied with your order for any reason please feel free to contact us so that we can come up with the best possible solution. We will do our best to accommodate you, and want to be your go to supplier for all your precious metal needs.

 

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