While packages are seldom lost, they may be delayed in certain circumstances. Please follow the following guidelines.
1) Wait for at least 7 business days after the expected delivery date before contacting GMRgold.
2) If your package still does not arrive after that time, contact us so we may begin an investigation.
3) If the package seems to have been stolen or tampered with, we may request that you file a police report. If so, doing so promptly will help us resolve the issue in the timeliest manner possible.
4) Work with us as requested to ensure the fastest possible refund or reshipment.